Resmed Lumo, a mobile service transformation for Resmed Respironics
Transition a traditionally product oriented company into a service oriented company. ResMed is a company that provides Continuous Positive Airway Pressure (CPAP) breathing devices to patients with sleep apnea.
4 weeks
Clair Sun – Research
Fengyi Zhang – Research
JY Park – Research
A non-intrusive pre-diagnosis system for kids and their family delivered via a mobile app. Although the sleep solution market for adults is saturated, 8-10% of children today who suffer from sleep apnea remains mostly undiagnosed.
UX Design & Research
Storyboarding
Stakeholder Mapping
Wireframing
Sleep Apnea is a sleep disorder in which breathing repeatedly stops and starts during sleep. Approximately 10% of children and 26% of adults suffer from Sleep Apnea. However, 90% remain undiagnosed. Traditionally, sleep labs are used to diagnose sleep apnea, but very few people want to undergo the experience. Today, many low-cost early detection methods come in the form of home tests and mobile apps, but both have been proven to disturb sleep regularity.
After customer discovery, our team decided to focus on the children’s Market. We found that sleep apnea affects 8% to 10% of children. Moreover, many conditions worsen as these children grow up undiagnosed. And yet there are not many effective interventions to address this problem. Our solution, LUMO, is a family-centred solution that helps parents track children’s sleep to prediagnose potential Sleep Apnea.
Our solution includes a phone app and a microphone that can live in any devices or smart furniture. It builds on people's everyday life and informs patients and their families when their sleep quality is poor and potential sleep apnea is detected.
Design without an assumed solution. Our client wanted an app, but there's only so much an app can do without disturbing sleep. Rather than solving the app's "design problem," our team took a step back and questioned it.
Works in the background with your smart speakers. If you do not own a smart speaker, your phone works as well.
Most people who suffer from sleep apnea are undiagnosed, especially children. An early diagnosis in children can prevent many problems including depression, poor grade, and death.
Through secondary research and conversation with ResMed, we found that one of the main goals is to raise people's awareness of Sleep Apnea and to diagnose more patients. To first understand ResMed structure, we first drew out a stakeholder map to define the value interchanging between them.
We looked at research paper, news, and personal stories about Sleep Apnea. We realized that Sleep apnea exists among: 26% of adults more than 70% of people who suffer from obesity. However, most of these people remained undiagnosed.
Our solution includes a phone app and a microphone that can live in any devices or smart furniture. It builds on people's everyday life and informs patients and their families when their sleep quality is poor and potential sleep apnea is detected.
Considering all member's in the family, we realized that kids made up a big part of the family and realized that our whole stakeholder diagram was focused on adults.
Every design process is biased with assumptions. When making a stakeholder map for sleep apnea, we assumed that our users must be an old person. It was only when we actively questioned this assumption that we realize there are opportunities beyond just older people.